Services: Application Support
We support your applications - with a dedicated team, deep platform knowledge, and a structured model for ongoing enhancement, incident response, and operational stability.
Whether we built it or inherited it, we bring the same model - dedicated team, deep platform knowledge, no revolving door.
The same people who onboard your platform stay on it. No rotation, no starting over every year.
Dedicated pods aligned to your programme - not a shared ticketing queue.
Our operational services cover the full spectrum of what it takes to keep complex digital platforms stable, secure, and continuously improving — from day-to-day incident management through to infrastructure, hosting, and cloud operations.
• Structured incident & issue management • Defect remediation & incremental enhancements • Release & deployment management • Accessibility compliance maintenance • Content authoring workflow continuity • Analytics support & documentation
• Proactive monitoring & SLA-based incident response • Security patching & vulnerability remediation • Performance, capacity & cost optimization • Backup & disaster recovery testing • After-hours deployment windows • Environment hardening
Our operational services cover the full spectrum of what it takes to keep complex digital platforms stable, secure, and continuously improving — from day-to-day incident management through to infrastructure, hosting, and cloud operations.
• Structured incident & issue management • Defect remediation & incremental enhancements • Release & deployment management • Accessibility compliance maintenance • Content authoring workflow continuity • Analytics support & documentation
• Proactive monitoring & SLA-based incident response • Security patching & vulnerability remediation • Performance, capacity & cost optimization • Backup & disaster recovery testing • After-hours deployment windows • Environment hardening
Before we take over any live environment, we conduct an operational readiness review — examining existing support tickets, incident logs, maintenance history, and recurring issues across all in-scope applications. We identify patterns, document outstanding risks, and ensure the team has a complete picture before the first ticket lands. No issue should surprise us on day one.
Every engagement is supported by a dedicated pod — not a shared support queue. A project manager coordinates delivery and client communication. Cloud architects and DevOps engineers maintain infrastructure and deployment pipelines. Platform specialists provide hands-on coverage across Drupal, WordPress, and Directus environments.
The team is sized to the engagement and remains stable. The people who know your platform are always the ones responding to it.
Support isn't passive. We run structured backlog grooming and prioritization sessions with your team to ensure enhancements, fixes, and improvements are sequenced in line with business priorities. Weekly status touchpoints keep delivery transparent and surface emerging risks early. Monthly leadership reviews provide programme-level visibility covering performance, outstanding items, and forward planning.
Incidents are classified by severity and routed through defined escalation paths established during onboarding. Response is SLA-based. After-hours deployment windows are coordinated in advance for changes that cannot happen during business hours. Security patches and vulnerability remediations are applied on timelines aligned to your standards — not ours.
Portfolio consolidation at 72 sites. Multi-brand DXP foundations for global enterprises. Regulated public-sector environments where operational continuity is non-negotiable. This is not a new service line — it is how we have worked for 20 years.
industry: global asset management
Consolidated 72 subsidiary websites from independent CMS platforms, hosting providers, and support models into a centralized foundation with shared experience patterns and reusable components. Each subsidiary retained its own brand expression. The operational overhead to maintain and evolve the portfolio dropped significantly. This is what reduced platform complexity at scale actually looks like.
industry: automotive
Multi-brand, multi-theme experience foundation shared across dozens of websites and customer-facing experiences. Multiple distinct brands evolve efficiently on a common platform while preserving brand independence. The same shared component library accelerates delivery across every property in the ecosystem.
industry: electronics
Multiple public-facing websites and microsites consolidated into a single customer experience supported by a unified CMS, shared design patterns,and reusable components — enabling more consistent and faster ongoing delivery.
industry: data management & elections
Migration of a mission-critical elections platform from a legacy data centre to Azure, with ongoing modernization and managed services. Phase-based consolidation approach — stabilize the foundation first, then modernize incrementally — directly mirrors what Assembly brings to every consolidation engagement.
Explore how our dedicated website enhancement pod continues to drive sustained success, delivering unparalleled benefits and innovation to a diverse portfolio of customer brand websites
Elevate your business with Build With Assembly, the premier application support services company. Reach out today to explore how our customized application support services can streamline your operations, enhance user experiences, and open doors to innovation and growth.
