Application Support services
Managed Application Support built for the long term
Most support vendors inherit a platform and wait for something to break. Assembly embeds deep platform knowledge before we go live - whether that is a system we built or one we have taken the time to properly understand. The result is faster resolution, fewer incidents, and a platform that improves continuously rather than degrades quietly.
the real challenge
Most support models are built around effort, not outcomes
You buy hours. Someone responds to what you report. Nobody owns the result. The platform gets patched at best, but it never really improves - and when something goes wrong at 2am, the first 48 hours are spent explaining context that should already be understood.
The deeper issue is structural. When the team that builds a platform hands off to a separate support vendor, knowledge walks out the door. For organizations running complex web applications on Azure - whether Drupal, WordPress, Directus, React/Next.js, or similar platforms - especially in regulated or high-visibility environments, that knowledge gap is operational risk.
Approach
- Build an internal support team
- Transition to a third-party support vendor
- Use offshore or low-cost support
- Stay with the original SI
The trade-off
- Can't cover all operational disciplines simultaneously.
- The platform is maintained. It doesn't improve.
- Struggles with compliance-heavy platforms.
- Built for transformation, not operations.
our approach
The Support Pod model
Assembly delivers application support through a dedicated Support Pod - a cross-functional, senior engineering team that owns your platform's stability, security, performance, and continuous improvement.
website support & maintenance
Ongoing delivery partner
- Structured incident and issue management
- Defect remediation and incremental enhancements
- Release and deployment management
- Accessibility compliance (WCAG 2.1 AA)
- Security patching and vulnerability remediation
- Analytics support and documentation
WEBSITE HOSTING SUPPORT
Platform operations
- 24/7 proactive monitoring and SLA- based incident response
- Security patching and vulnerability remediation
- Performance, capacity, and cost optimization
- Backup and disaster recovery testing
- After-hours deployment windows
- Environment hardening and Sentinel integration
our approach
The Support Pod model
Assembly delivers application support through a dedicated Support Pod - a cross-functional, senior engineering team that owns your platform's stability, security, performance, and continuous improvement.
website support & maintenance
Ongoing delivery partner
- Structured incident and issue management
- Defect remediation and incremental enhancements
- Release and deployment management
- Accessibility compliance (WCAG 2.1 AA)
- Security patching and vulnerability remediation
- Analytics support and documentation
WEBSITE HOSTING SUPPORT
Platform operations
- 24/7 proactive monitoring and SLA- based incident response
- Security patching and vulnerability remediation
- Performance, capacity, and cost optimization
- Backup and disaster recovery testing
- After-hours deployment windows
- Environment hardening and Sentinel integration
WHAT THIS MEANS FOR YOUR BUSINESS
The outcomes, not just the capabilities
Faster resolution
No knowledge transfer lag. The team already knows your platform. Severity 1 incidents stabilized within 4 hours - by people who don't need a briefing.
Fixed monthly fee
Fixed monthly fee. Defined throughput. No open-ended T&M exposure. No surprise invoices when something complex needs fixing.
Reduced risk
Proactive monitoring catches problems before they surface. Security vulnerabilities remediated on defined timelines. No critical issues accumulate.
Continuous improvement
Enhancements, accessibility fixes, and performance improvements flow through the same backlog as support. The platform improves, not just survives.
who this is for
The right fit - and when it is not
Right fit:
- Complex web applications on Microsoft Azure — including Drupal, WordPress, Directus, React/Next.js, Sitecore, and similar platforms
- Custom-built or heavily tailored platforms — not out-of-the-box deployments
- Regulated or high-visibility environments where availability is non-negotiable
- Post-migration — you want the delivery team to stay on
- Multi-site portfolios needing single accountability
- Replacing a vendor that lacks platform context
Not the right fit:
- Lowest possible hourly rate is the primary criteria
- Simple single-site deployment a generalist can manage
client success stories
Long-term partnerships in high-stakes environments
Canada's elections technology platform
Ongoing operational support including elevated coverage during active election periods. The same team that executed the Azure consolidation continues to run managed services.
- "BWA has made a big effort to get to know our business and has been flexible in working with our specific hosting needs."
20+ year relationship
Managed services across a multi-brand digital ecosystem. Assembly was instrumental in a cloud migration that delivered a $1.8M reduction in operating costs across a multi-year partnership.
- "You lead with integrity for your teams and clients. I will alway application architecture."
years delivering enterprise digital platforms
migrations, redesigns, and modernizations
annual employee retention rate
year relationships with many clients
Our partnerships
The questions we hear most often
00
Internal teams are the right oversight layer. They are rarely equipped to cover CMS maintenance, Azure operations, DevSecOps, and accessibility simultaneously across multiple platforms. The Pod works alongside your team - not around it.
01
High-volume providers optimise for throughput, not knowledge depth. When your platform is custom-built or heavily integrated, the gap between what they know and what they need to know is where incidents get worse before they get better. The total cost — in resolution time, in risk, in re-onboarding every time staff rotate — rarely appears in the comparison
02
We work with platforms we didn't build. We require a 4–6 week operational readiness review to ensure the team fully understands the system before the first live incident. We won't take on a platform we can't support to our SLA standards.
03
Assembly is SOC 2 Type II certified and a Microsoft Solutions Partner for Azure. All personnel complete background checks before engagement. Security patching timelines align to your standards — Critical and High within one week. We integrate with your existing Azure tooling: Defender for Cloud, Sentinel, and Azure Monitor. No parallel systems.